| |
|
|
|
|
|
| |
|
|
1. The usefulness of LIFECARTE |
|
 |
| |
|
|
|
|
| |
|
|
I am in good health, can LIFECARTE be of any use to me? |
|
| |
|
|
Yes, accidents and medical emergencies can happen to people in good health. Every year, more than 21 million people call the emergency services (Samu), and 8.4 million domestic accidents are reported (source: Ministry of national education, teaching and research). LIFECARTE enables you to carry all practical and vital information with you on a permanent basis.
|
|
| |
|
|
|
|
| |
|
|
Are Samu and the fire brigade aware of LIFECARTE? |
|
| |
|
|
|
All emergency services in France have been informed by mail and via the media and trade publications. LIFECARTE intends to equip emergency staff and vehicles with special LIFECARTE readers. |
|
|
| |
|
|
|
|
| |
|
|
Isn't LIFECARTE just duplicating Sesam Vitale cards? |
|
| |
|
|
No, your Sesam Vitale is a payment card. It validates your registration in the French social services system. It currently does not hold any personal health information. |
|
| |
|
|
|
|
| |
|
|
Is LIFECARTE an insurance scheme? |
|
| |
|
|
No, LIFECARTE is exclusively an emergency card containing your personal and medical details.
|
|
| |
|
|
|
|
| |
|
|
Can my employer find out what's on my LIFECARTE? |
|
| |
|
|
NO, the contents of your LIFECARTE are strictly confidential. It is impossible to read the information contained in it without entering the confidential code other than by reading the chip directly – but the chip is solely in your possession. |
|
| |
|
|
|
|
| |
|
|
I never travel, I'm always at home. If I'm involved in an accident, can't the emergency services just get the information they need from my doctor? |
|
| |
|
|
Yes, that's possible but it can take hours. In an emergency situation, every second counts and any delay can be the difference between life and death. |
|
| |
|
|
|
|
|
| |
|
|
Is LIFECARTE confidential? Can my details be given to a third party? |
|
|
| |
|
|
The information on your LIFECARTE is strictly confidential and is kept safe using a procedure that is approved by the national data protection body (Commission Nationale Informatique et Libertés - CNIL). The data you input is used only to create your card and is made available online and via a voice server (and can only be accessed with a code). |
|
|
| |
|
|
|
|
|
| |
|
|
Can my doctor help me give specific medical details? |
|
|
| |
|
|
Your doctor can help you decide which information to include in order to maximise your safety. You bear full responsibility for whatever you declare. |
|
|
| |
|
|
|
|
|
| |
|
|
What happens if my data is destroyed on the LIFECARTE database? |
|
|
| |
|
|
The LIFECARTE database is secure, and duplicated in two remote sites. In the event of any breakdown or damage, there is always a back-up of the information. |
|
 |
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
2. How LIFECARTE works |
|
|
| |
|
|
|
|
|
| |
|
|
How do I use the chip? |
|
|
| |
|
|
By removing the chip from your card and inserting it in the slot used for SIM cards in normal GSM mobile telephones, of which there are 1.5 billion in the world. The menu of information will then appear on the screen in six languages. |
|
|
| |
|
|
|
|
|
| |
|
|
Can my chip be read on all mobile phones? |
|
|
| |
|
|
Yes, it can be read on most GSM telephones (GSM being the most common type), but you should be aware that not all telephones made before 1997 comply with today's standards. So there is some potential for incompatibility. |
|
|
| |
|
|
|
|
|
| |
|
|
What are the LIFECARTE website and voice server for? |
|
|
| |
|
|
In addition to the card, both the site and the vocal server provide secure access (via a six-figure code) to your personal data. |
|
|
| |
|
|
|
|
|
| |
|
|
Who can find out the information on my LIFECARTE? |
|
|
| |
|
|
The chip can be directly accessed so that emergency personnel can get the relevant information after an accident. But nobody but you has access to the information registered in the secure data base via the LIFECARTE website and vocal server (access via a code). |
|
|
| |
|
|
|
|
|
| |
|
|
Does the quality of the telephone network affect the way the LIFECARTE can be read? |
|
|
| |
|
|
No, the LIFECARTE chip in the telephone can be read without any network connection. It is read directly on the mobile's screen. This means it can be read in remote places. |
|
|
| |
|
|
|
|
|
| |
|
|
Why doesn't the chip have a confidential access code? |
|
|
| |
|
|
So that emergency personnel can read it in the event of an emergency when you're unable to do so and get the information needed to help you. |
|
|
| |
|
|
|
|
|
| |
|
|
Can the chip be re-used? |
|
|
| |
|
|
Yes, it can be used as many times as you wish. But once removed, you will have to stick it back into its slot. If you use it during a medical emergency, your LIFECARTE will be replaced for free. |
|
|
| |
|
|
|
|
|
| |
|
|
Who is held responsible if a piece of health information is omitted? |
|
|
| |
|
|
THE CARD HOLDER BEARS SOLE RESPONSIBILITY FOR THE INFORMATION IN THE CHIP. FAILURE TO DECLARE, OMISSION OR LACK OF AWARENESS OF ANY VITAL DETAILS IS THE CHOICE OF THE CARD HOLDER. |
|
|
| |
|
|
|
|
|
| |
|
|
What should I do if I lose my confidential card? |
|
|
| |
|
|
Write to LIFECARTE and enclose a photocopy of your identity card and a letter indicating your loss. |
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
3. Subscribing to LIFECARTE |
|
|
| |
|
|
|
|
|
| |
|
|
Is it OK for me to fill out the health part myself? |
|
|
| |
|
|
Yes, you may complete the health section yourself. However, we recommend that you seek advice from your doctor. |
|
|
| |
|
|
|
|
|
| |
|
|
How long before I receive my LIFECARTE? |
|
|
| |
|
|
Elle vous parvient en deux semaines à votre adresse, sous réserve de réponses aux données identitaires et financières obligatoires à l’adhésion. |
|
|
| |
|
|
|
|
|
| |
|
|
Is it possible to sponsor a LIFECARTE or give one as a gift ? |
|
|
| |
|
|
Yes, you may offer a LIFECARTE to your close family. |
|
|
| |
|
|
|
|
|
| |
|
|
What happens if my information is not inputted correctly? |
|
|
| |
|
|
When you receive your card, you must notify us in writing of any mistakes. LIFECARTE will send you back a corrected card. |
|
|
| |
|
|
|
|
|
| |
|
|
I don't buy anything over the Internet. |
|
|
| |
|
|
You can subscribe by regular post. You will receive the questionnaire in hard copy along with a subscription form and the form for authorising the debit from your account. Since this procedure requires manually typing in your data, a charge of €25 is applied (compared to €20 for online subscriptions). To get a subscription form, please call 0826 62 54 33 (€0.15 per minute in France) or send your request by post, along with your name and address, to |
|
|
| |
|
|
 |
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
4. Loss and renewal of LIFECARTE |
|
|
| |
|
|
|
|
|
| |
|
|
What happens if I don't renew my subscription annually? |
|
|
| |
|
|
Your information will be more than one year old and considered out-of-date by emergency medical personnel. You will no longer have access to your data through the Internet and voice server. |
|
|
| |
|
|
|
|
|
| |
|
|
How can I get my LIFECARTE replaced if I lose it? |
|
|
| |
|
|
A replacement LIFECARTE covering the remaining period of validity can be issued to your for €15. |
|
|
| |
|
|
|
|
|
| |
|
|
How can I change the information in my LIFECARTE? |
|
|
| |
|
|
Through the website www.lifecarte.net after inputting your subscription number and your confidential code, or through a new questionnaire that you must send us by post. The procedure for recording any amendments is that same as for original registration, and costs €15 for the remaining period of validity, except in cases where special conditions apply. |
|
|
| |
|
|
|
|
|
| |
|
|
How do I cancel my subscription? |
|
|
| |
|
|
By sending a request to that effect in writing to LIFECARTE's customer care service. This must be sent no later than one month before the expiry of your annual subscription. Since your card remains the property of LIFECARTE, you must return it by post. |
|
|
| |
|
|
|
|
|
| |
|
|
5. Managing my LIFECARTE |
|
|
| |
|
|
|
|
|
| |
|
|
I want to change my data during the year: |
|
|
| |
|
|
To update your details, renew your card in the ‘my account' section of the website. A fee of €15 is applied for this (except specific circumstances). |
|
|
| |
|
|
|
|
|
| |
|
|
I used my card: |
|
|
| |
|
|
After using your chip in an emergency, you can request for your card to be re-issued for free. This will be sent to you as soon as you submit a request in writing. |
|
|
| |
|
|
|
|
|
| |
|
|
How do I renew my subscription? |
|
|
| |
|
|
LIFECARTE will send you a renewal reminder by post during the eleventh month of your contract. WE will use that opportunity to invite you make any alterations to your details or to renew your card. |
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
